Customer Satisfaction Form

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Service Request Form

Customer Satisfaction Form

Project Request Form

Equipment Purchase Form

Agency Request Form

Job Application Form

Customer Satisfaction Form

1 ) Is our company’s employee you have contacted with is helpful and competent?

Good

Fair

Poor

2 ) Can our office technical department inform you sufficiently?

Good

Fair

Poor

3 ) Does our office technical department respond you in short time regarding your requests?

Good

Fair

Poor

4 ) Does our office technical department sufficiently contact you and provide you service need information concerning the systems?

Good

Fair

Poor

5 ) Does our office technical department sufficiently provide you pricing information regarding commissioning, service works or repair requests?

Good

Fair

Poor

6 ) Does our office technical department provide service in time in response to your installation, commissioning, service or failure requests?

Good

Fair

Poor

7 ) Do our technical service personnel offer service in timely manner?

Good

Fair

Poor

8 ) Are work suits of our technical service personnel clean enough?

Good

Fair

Poor

9 ) Are our technical service personnel friendly and polite?

Good

Fair

Poor

10 ) Are work completion speeds and problem solving skills of our technical service personnel satisfactory?

Good

Fair

Poor

11 ) Do our technical service personnel work in a clean manner?

Good

Fair

Poor

12 ) Do our technical service personnel provide sufficient information regarding the processes carried out and are they trained sufficiently regarding devices?

Good

Fair

Poor

13 ) Are attitudes and responses of our personnel satisfactory when you have dissatisfactions?

Good

Fair

Poor

14 ) Is our product delivery time satisfactory?

Good

Fair

Poor

15 ) Please evaluate our documents regarding our products (operating manuals, brochures, catalogs, quotation contents etc.)

Good

Fair

Poor

16 ) Are you satisfied with the performance of our products?

Good

Fair

Poor

17 ) Are you satisfied with our service quality?

Good

Fair

Poor

18 ) Are you satisfied with our service quality?

Good

Fair

Poor

19 ) Please evaluate our prices for consumables

Good

Fair

Poor

20 ) Please evaluate our service pricing rates

Good

Fair

Poor

ADDITIONAL QUESTIONS FOR CUSTOMERS WHO HAVE SIGNED MAINTENANCE AGREEMENTS

1 ) Are system check intervals sufficient?

Good

Fair

Poor

2 ) Are raw water, product water checks and analysis times satisfactory?

Good

Fair

Poor

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